Bionest processes personal data of its customers and attaches great importance to careful handling of this data. In this statement we would like to explain to you how we handle your personal data and we comply with applicable privacy legislation. This means, among other things:
- We clearly indicate the purposes for which we process personal data via this privacy statement.
- We limit the collection of personal data to what is strictly necessary for the stated purposes.
- In cases where your consent is required, we first ask for your explicit consent to process your personal data.
- We take appropriate security measures to protect your personal data, and we also require that parties that process personal data on our behalf adhere to the same high standards.
- We respect your right to view, correct or delete your personal data when you request this.
Below is an overview of the personal data we process:
- Clientnumber
- Phone number
- Address(es)
- E-mail address
- Payment details
- Date of birth
- Credentials
- Orders via the website
- Personal preferences (e.g. vegan/vegetarian, lactose-free, etc.)
- Card number and points credit when you use the Bionest card
- Newsletter subscribee
- Camera images when you visit our stores
- Customer satisfaction research
Processing
Bionest processes your personal data for various purposes, including:
Processing in the context of the webshop:
- Register account
- Processing orders from the webshop
- Providing advertisements
- Send newsletters
- Advertising in the webshop
Processing in the context of a store visit:
- Security with camera surveillance
- Check ID
- Processing in the context of the Bionest card
- Processing in the context of customer research
- Processing in the context of the gift card
- Handling contact forms
- Special promotions
Processors
The data that Bionest: receives and processes is managed by:
01. One.com
Bionest emails are hosted at One.com. If you contact us via the forms or by email, the relevant emails are stored on One.com's servers.
02. DigitalOcean
Bionest's website and associated database are hosted by DigitalOcean. Your personal account details and information about your order are kept on Bionest's database.
03. Google
Google Analytics and Google Search Console are used to anonymously report visitor statistics.
04. MailChimp
MailChimp is used to send newsletters to subscribers. You can always decide for yourself whether you subscribe to newsletters and can unsubscribe from the mailing list at any time.
Cookies
A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The main purpose of cookies is to store limited data about visitors. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.
01. What types of cookies does Bionest use?
We can divide the cookies we use into four categories:
a. Essential cookies
Essential cookies are cookies that are necessary for a website to function. They allow basic functions such as page navigation, security, and load time to work.
b. Functional cookies
Functional cookies are cookies that keep information about your choices and preferences on a website. For example, they remember your language choice, login details or the region in which you live.
c. Analytical cookies
Analytical cookies collect information about the behavior of website visitors and the performance of the website. The results can be used to improve the website and give visitors a better user experience.
d. Marketing cookies
Marketing cookies track the surfing behavior of website visitors and create a user profile based on this. That profile is used to make the surfing experience more personal and, for example, to show personalized offers, advertisements, newsletters and the like that match your interests.
Below is a list of cookies that we use on our website:
| Namen | Domein | Inhoud en doel | Opslagtermijn |
|---|---|---|---|
| cookie_consent_* | bionest.be | Functional: This cookie keeps track of whether you have already seen the warning for cookie use and what your preferences are. | 2 maanden |
| ci_session, bionest_session | bionest.be | Functional: This functional cookie is used by the PHP framework. The framework provides most of the functionalities on our sites, such as subscribing to the newsletter or using the webshop. | 2 days |
| bionest_csrf | bionest.be | Functional: This functional cookie is used by the PHP framework. This provides better security when completing a form (Cross Site Request Forgery). | 2 hour |
| _ga _gat_gtag_* _gid | google.com | Analytical: Measures anonymously how users use the website | 2 year |
| site_product_*, bn_product_* | bionest.be | Analytical: Measure the unique views per product anonymously. | 1 day |
02. Disable or delete cookies
We recommend setting the use of Cookies via the 'privacy preferences' link.
In addition, you can completely disable the Cookies that Bionest and/or third parties use as described below. Please note: in such a case, our Bionest Domains will not work optimally and/or will only be accessible to a limited extent.
nformation about refusing and deleting cookies can be found on the following websites:
- Google Chrome: about deleting existing Cookies and refusing new Cookies. Click here
- Internet Explorer: how to delete existing Cookies and refuse new Cookies. Click here
- Firefox/Mozilla: about refusing new Cookies. Click here
- Firefox/Mozilla: about deleting existing Cookies. Click here
- Safari: about deleting existing Cookies and refusing new Cookies. Click here
- Opera: about deleting existing Cookies and refusing new Cookies. Click here
Storage period
Your data will be kept by Bionest for a longer period of time, but never longer than is necessary to carry out activities, unless we have to keep your data for longer based on a legal regulation.
01. Contact us and/or place an order
When you contact us or place an order on the Bionest website, the information you send, such as your name, company name and e-mail address, will be stored in the database. This data will be kept for a maximum of two years.
Security
No physical copies are made of your personal data. Your data is only managed in the aforementioned systems and software.
The personal data managed by Bionest or by the aforementioned third parties is only accessible via the above software and is protected with a password and, where possible, with two-step verification.
The devices that open your data are each also locked with a password and/or fingerprint. The number of devices that have access to your data is limited to only the necessary devices
In addition, your visit to our website is secured by an SSL certificate. This means that your connection to the Bionest website is private. You can recognize this security by the green lock in front of the URL.
Your rights
01. Right of access
You have the right to request your data that is recorded and stored at Bionest at any time. You can do this by sending an e-mail or contacting Bionest by telephone. You will then receive an overview of your data.
02. Right to rectification
Are your details incorrect? Or have your details changed? You have the right to have this rectified by Bionest.
03. Right to transfer
If you need the data stored at Bionest in the event you switch to another party or service, you have the right to transfer it. Bionest must transfer all your data to the other party.
04. Right to erasure of data
Do you no longer want your data to be recorded at Bionest? Then you have the right to have your data deleted.
05. Right to file a complaint
You have the right to file a complaint with the Dutch Data Protection Authority if you believe that Bionest is not handling your data correctly. This can be done via this link.
06. Right to stop data use (objection)
Do you not want Bionest to use your data? Then you have the right to stop the use of your personal data.
These rights can be exercised via info@bionest.be by sending a copy of your ID in which the passport photo, the numbers at the bottom of the passport and the national register number have been made illegible. The aim is to respond within a week.
Duties
Bionest processes personal data on the basis of a legitimate interest, namely a commercial interest. This includes offering Bionest services or products via e-mail. Your data will never be sold to third parties.
The data that is mandatory to provide is the minimum data required for offering the services or products. For example, your email address is needed to send the newsletter. If this mandatory information is not provided, Bionest cannot offer the relevant service.
If it is necessary to share data that you have shared with Bionest with others than the parties mentioned above (for example, to offer a service), your permission will first be requested.
Bionest reserves the right to disclose the data when required by law or when Bionest deems it justified to comply with a legal request/process or to protect the rights, property or safety of Bionest. We always try to respect your right to privacy as much as possible.
For questions about our privacy policy or requests regarding your personal data, please contact us using the details below:
- Commercial name: BIONEST
- Official name: CREAMY BV
- Registered office: Louis Schuermanstraat 2b, 9040 Ghent, Belgium
- E-mail address: info@bionest.be
- VAT number: BE0753688515
This privacy statement was last modified on October 5, 2023.
